Project Management

QueueVision, Inc.

QueueVision, Inc. is Intellicor's sister company specializing in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Our exiting new product - PatientEase^® provides a customer support oriented solution as a mechanism for differentiating your institution from its competition.
Please visit our site at: www.queuevision.com for information on this innovative new product.

PROJECT MANAGEMENT AT INTELLICOR

Most organizations have either: developed standard processes for implementing projects, utilize vendor provided plans for implementation of their products, or rely on the experience of employees. Intellicor feels that Project Management does not deal just with the specific activities for any given project or type of project, but rather describes the actions related to the management of a project. It has its own methodology which co-exists with whatever plan is being used.

What is needed for effective project management is someone who can relate business needs and technology capabilities and advocate on behalf of clients to their internal information services departments and on behalf of clients to the vendors whose products have been bought. A good project manager should combine process knowledge with effective negotiating, selling, and communication skills.

Intellicor project managers are differentiated from other project managers by their realization that we are on-site for a temporary period, but the vendor relationship continues after we depart. In order to "do right" by our clients, we must build on the vendor/customer relationship.

Project Skills Provided:

	Skills (e.g. writing, presentation)
	Knowledge of the industry, of how technology fits
	Intuition, to feel when a project is going off path
	Innovation, to come up with the solution to bring the project back on path

Project Management Obligations:

	Take care of a project and assume responsibility for it
	Control the staff and activities associated with the project
	Manage the resources and work
	Make the decisions necessary for the project becoming a success
	Inform IS and your "clients" of the project progress
	Provide at the end of the project, a report allowing the experience gained to be reused
	Satisfy the customer's requirements
	Observe quality standards and procedures

PROCESS

The activities of the project manager should be merged, within the overall project plan, with those activities associated with that particular project. As an example, a project for implementing a vendor package may have a Vendor supplied project plan for the package installation, this would have added to it those activities identified for project management in order to form a complete project planning document.

In our view Project Managers for a project are like airline pilots flying a route. When conditions dictate, you are required to make the decisions to successfully complete your assignment. If this means deviation from the procedure, DO IT. We make sure that any deviations are documented and communicated. Intellicor project managers are all knowledgeable, experienced project managers, almost all have gone through formal training in project management techniques, whether traditional "waterfall" or newer "iterative".